FREQUENTLY ASKED QUESTIONS


The Cake


  • What are your business hours?

    I currently work full time and fulfill cake orders during my evenings and weekends. I can respond to queries via email, direct message etc but no phone calls. 


    Cake collections will be arranged on an individual basis, typically evenings if midweek. Weekend collections will have an arranged collection time.

  • How much notice do I need to give?

    The more, the better!


    All orders are subject to availability but generally I will need a minimum of 2 weeks’ notice. If you really need a cake last minute, please ask and I will try to accommodate you.


  • Where are you based?

    I am based in Wickford, Essex. SS12.


    I moved the business in 2023 from Bulphan, Essex. 

  • Do you deliver?

    I currently only deliver wedding cakes.


    I do not offer delivery for celebration cakes. It is collection only.

  • Do you cater for allergy or dietary requirements?

    This is home baking business so it will not be suitable for those with extreme allergies due to traces of nuts, dairy etc within the kitchen. 


    I can make cakes without gluten, dairy, nuts, and eggs however my kitchen is not entirely 'free from'.


    Please contact me for more information.


Payment


  • Do I need to pay a deposit?

    Yes - deposits are required to secure your booking.


    Celebration cakes require a minimum £20 deposit.

    Orders over £100 will require a £50 deposit.

    Orders under £30 will need to be paid in full, in advance.


    If an order requires items like personalised toppers/ edible photos to be ordered in then the minimum deposit may increase to reflect the additional cost.


    Deposits are refundable if you cancel more than 3 weeks prior to the agreed collection date. Unfortunately deposits will not be refunded on orders cancelled within two weeks of the agreed collection date.

  • What type of payment methods do you accept?

    You are welcome to pay via cash, bank transfer or PayPal. The full balance of your order must be paid prior to/on collection.